Back in Motion Privacy Notice
At Back in Motion, we’re committed to protecting and respecting your privacy. This Policy tells you how we use personal information collected on our website and in our clinics. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
Who we are
We are Back in Motion Physiotherapy, we are experts in physiotherapy and have been providing physiotherapy services to our patients since 2004.
Our Head office is Ground Floor, Windmill Surgery, London Road, Wymondham, NR18 0AF.
We are registered with the Information Commissioner’s Office and our registration number is Z8961815.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services and when you register as a patient or attend a class at any of our Back in Motion Clinics.
What type of information is collected from you?
The personal information we collect includes your name, address, email address, IP address, and information regarding what pages are accessed and how you’ve interacted with the site. If you make a payment online your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. If you are a patient or attend a class we will need to collect additional information such as your medical history.
How is your information used & the lawful basis for processing.
To provide and fulfil Services between yourself and Back in Motion, and that of your insurance provider. Lawful Basis = Contract
Supporting you through your treatment journey. Lawful Basis = Contract
Decision making by the healthcare professional involved in your treatment. Lawful Basis = Contract
Quality, supervision, audit and training purpose. Lawful Basis = Legitimate Interest
To comply with other legal, professional or regulatory obligations. Lawful Basis = Legal Obligation
To refer you onto a Consultant, where you have given your consent. Lawful basis = Vital Interest
To notify you about changes to our Service. Lawful Basis = Legitimate Interest
To respond to enquiries and complaints, provide customer support. Lawful Basis = Legitimate Interest
To gather analysis or valuable information so that we can improve our Service. Lawful Basis = Legitimate Interest
To monitor the usage of our Service. Lawful Basis = Legitimate Interest
To detect, prevent and address technical issues. Lawful Basis = Legitimate Interest
To provide you with news, special offers and general information about other services we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information. Lawful Basis = Consent
As a provider of healthcare services and assessments, our clinicians are under a legal requirement to document your treatment. These treatment notes will necessarily include data about your health. Further to the legal grounds for processing, we will process health data on the basis, that it is necessary for medical diagnosis and the provision of health care services.
When providing healthcare services such as physiotherapy or other musculoskeletal treatments we have a professional obligation to supervise and audit the quality of the treatment provided by our healthcare professionals, where we process patient health data for these purposes the further legal ground for doing this is ensuring high standards of quality and safety of health care.
How long will your data be kept for?
How long we retain your data for will vary from matter to matter but will be determined in accordance will the following criteria:
The length of time necessary to complete our contract with you;
Any time limits for establishing or defending legal claims or responding to complaints/incidents;
Any period necessary to comply with our legal obligations under EU/UK law; and,
Any periods for retention that is recommended by regulators or professional bodies.
Where Back in Motion provide healthcare services we have legal and regulatory obligations for records to be kept for a minimum period of time. We will typically keep your data processed in connection with these services for a period of 7 years, after which time it will be destroyed, if it is no longer required for the lawful purposes for which it was obtained.
What rights do you have over your data?
You have the following rights over your data:
Request access to your personal information (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request rectification of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
Object to processing of your personal information where we are relying on a legitimate interest and there is something about your situation which makes you want to object to processing on this ground.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you.
You can withdraw your consent for processing your data at any time. Where the processing of your personal data relies on the consent lawful basis you can withdraw your consent.
If you would like to use any of your rights please contact us at info@back-in-motion.co.uk
Who will your data be shared with?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Back in Motion Physiotherapy clinics are a group of practices and data may be shared with any members of our Group where they are providing treatment, management reporting, finance or other services.
Our auditors.
Your insurers, where you instruct us or they are the instructing party.
Back in Motion has a debt recovery process in place whereby we appoint a third party to act on our behalf: only relevant information will be shared pertaining to your appointment dates and outstanding amount. We will also share your contact details so they are able to get in touch with you.
Will you transfer my data outside the UK or EEA?
Back in Motion will not typically transfer any of your data outside of the UK or EEA.
If we do have occasions to transfer your data outside of the UK or EEA to countries not deemed by the ICO to provide an adequate level of personal information protection, the transfer will be based on safeguards that allow us to conduct the transfer in accordance with the data protection legislation, such as the specific contractual clauses approved by the ICO (or European Commission as relevant) providing adequate protection of personal information, and conducting transfer impact assessments to identify and additional safeguards required.
How can you update your information?
The accuracy of your information is important to us. If any of your details change then please contact us directly on info@back-in-motion.co.uk or call your nearest clinic. If you have opted-in to marketing emails then you will continue to receive these, until any such time you wish to unsubscribe.
Use of ‘cookies’
Like many other websites, the Back in Motion website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
What to do if you have a complaint.
Back in Motion always tries to meet the highest standards when collecting and using personal information and we welcome feedback about this privacy notice or any other data protection issues or concerns. Please in the first instance contact our Data Protection Officer at info@back-in-motion.co.uk with any feedback, comments, concerns, or complaints.
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office in their capacity as the statutory body which oversees data protection law in the UK– www.ico.org.uk/concerns.
Intellectual Property
The contents, design and underlying code of this website remain the intellectual property of Back in Motion Limited at all times. You may not use or reproduce or allow anyone to use or reproduce the content on this website for any reason without written permission from Back in Motion Limited.
Use of Back in Motion Limited Content
You may retrieve and display content from this website, print individual pages on paper and store such pages in electronic form on your mobile telephone for your personal, non-commercial use. Except as expressly set out above, you may not reproduce, modify or in any way commercially exploit any of the content.
Any use of this website’s content not specifically permitted above is prohibited. Requests for permission for other uses may be sent to Back in Motion Limited, Ground Floor, Windmill Surgery, London Road, Wymondham, NR18 0AF.
Governing Body
All our Physios are registered with the Health & Care Professions Council.
Registered Company Details
Back in Motion Ltd is a limited company registered in England and Wales. Reg No. 5148843
Registered Office: London Road, Wymondham, Norfolk, NR18 0AF
If you have any questions please get in touch by calling 01953 604 331 or emailing us on info@back-in-motion.co.uk
To begin your treatment plan, please call your nearest practice for bookings or further information.
